Do you have a “real” store or showroom?

No, we do not have a real store. Since we are an online business we make every attempt to make your shopping experience at our online store as comprehensive and satisfying as possible.

When will I get my order?

Most products are Handmade and are made on order confirmation. Orders are usually crafted within 5 days (unless there are items which need extra time to craft) and are then delivered to most capital city locations within 5-9 days, and to most regional areas within 7-12 days. There can be some delays in crafting/delivery during festive season due to increase in demand and public holidays.

Do you ship C.O.D. (Cash on delivery)?

No, we do not offer COD shipments but we do offer the ease of PayPal payment options.

How do I check the status of my order?

Once we get your payment successfully, we shall process your order and send you an order confirmation email instantly. When your order is shipped we also send you another email.
You may contact us if you have any concerns regarding your order. Please be sure to include your Order Number when you contact us.
If for any reason we need more information from you, we will contact you.

Do you sell wholesale?

We do not sell wholesale. desiessence.com.au is a retailer and does not offer wholesale pricing. We do offer discounts on bulk purchases. Contact us to see if this option is available for your purchase.

Do you ship internationally?

We’re happy to assist international customers where possible on a one on one basis. For more information please Contact Us.

Is DesiEssence.com.au a secure site?

PayPal online safety.
It can be troublesome for buyers to make secure payments. If they’re not secure, your details are easily accessible by opportunist hackers. PayPal takes away the buyer’s pain by ensuring online security. When you check out with PayPal, PayPal pays the seller themselves, sometimes even before drawing funds from your account, so your financial details stay encrypted and protected.

When is my Credit Card processed?

When you place an order, your credit card is charged at the time of purchase. All credit card transactions are processed securely by PayPal and no card details are stored with Desi Essence.