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This agreement is a contract between the customer (you) and Desi Essence ABN 78 528 782 507. These terms apply to the ordering, purchase and delivery of Goods from and form a contract between you and Desi Essence (Terms) as amended from time to time.

These Terms contain important information about the ordering, processing and delivery of Goods, including limitations of liability.

Other important terms may also apply to your Order, Desi Essence Returns & Refunds Policy and Privacy Policy, specific terms for certain Goods as identified in the product description field on the Website.

If you have any questions, please contact us on and we will be happy to assist you.

  1. Definitions

The following definitions apply to these Terms.

Business Day means a week day in which trading banks are open for the transaction of banking business in Melbourne, Australia.

Delivery Address means the address to which the Goods are to be delivered as stated on your Order.

Delivery Agent means a nominated third party delivery or shipping company for Desi Essence.

Delivery Fee means the fee charged by the Delivery Agent for the delivery of Goods under clause 8.

Goods means the items offered for sale described or displayed on the Website.

GST has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency’s rule, regulation or determination, and any form of custom or policy recognized and enforced by judicial decision.

Order means a request by you to purchase Goods from Desi Essence under these Terms.

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Price means the purchase price of each Good as specified on the Website (including GST).

Privacy Policy means the Desi Essence Privacy Policy found on the Website. View the Desi Essence Privacy Policy here.

Returns Policy means the Desi Essence Returns Policy found on the Website. View the Desi Essence Returns & Refunds Policy here.

Website means the sites available from

Website Terms means the terms governing your use of the Website, in addition to these Terms.

We, Us, Our, Desi Essence and Desi Essence means Desi Essence (ABN 78 528 782 507).

You and Your means you as the purchaser of Goods from Desi Essence Online pursuant to these Terms.

  1. Compliance with Terms and Conditions

2.1 You will be bound by these Terms when you submit an Order via the Website.  Each Order you place will be a separate contract between you and Desi Essence for the supply of Goods, under these Terms.

  1. Placing Orders for Goods

3.1 An Order submitted by you is an offer by you to purchase Goods for the Price (plus any Delivery Fee) as specified at the time you submit your Order.

3.2 In completing the Order form, you agree to provide complete and accurate personal details (or those of the recipient of gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to deliver your Order.

3.3 Desi Essence will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfill or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in an Order by you.

3.4 You also agree to obtain consent to provide Desi Essence with personal details of recipients of gifts Ordered by you.

3.5 You may Order from Desi Essence if you are aged 16 years or over, have an active email account and a telephone number at which you can be reached.

3.6 Once you submit your Order, cancellations of your Order or changes to the Goods in your Order cannot be made (unless by agreement with Desi Essence or otherwise under these Terms). However, you can return Goods under the Returns Policy. You should check your Order carefully before submitting your Order. For terms on cancellations or returns see clause 12.

3.7 Where you place consecutive or separate Orders, we cannot consolidate the Orders into one. A separate Delivery Fee will apply to each Order – see clause 8.  Subject to clause 3.2, you can order as many Goods as you wish in one Order up to the total Order value of $10,000 (including GST).

3.8 You will be provided with an Order number when you submit your Order. The Order number is required when contacting our Customer Service about your Order.

  1. Acceptance and rejection of Orders

4.1 Desi Essence reserves the right to accept or reject your Order for any reason at any time.

4.2 When we accept an Order, it constitutes an agreement by Desi Essence to supply the Goods under these Terms.

4.3 If we reject an Order, we will notify you of the reason for rejection via email within 5 Business Days.

4.4 Desi Essence will not be liable to you for your loss or that of any third party for the rejection of an Order.

4.5 If we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order under clause 7.

4.6 If we cannot contact you about your Order using the contact details you provide in the Order, after having made reasonable attempts to contact you, we will reject the Order under clause 4.1 and notify you of that rejection via phone or email within 5 Business Days.

  1. Availability of Goods

5.1. From time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfill all or part of your Order.  If this happens, Desi Essence will use reasonable endeavors to either:

(a) source the Goods; or

(b) contact you within 5 Business Days to either:

(i) arrange a full or partial refund; or

(ii) change your Order to replace the Good with a comparable product in a similar price range (where available) as agreed with you; or

(iii) come to an alternative arrangement.

Where a comparable product or alternative arrangement cannot be agreed, we will refund you the Price paid for the Goods under clause 7.

5.2. We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time. Desi Essence will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.

5.3. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us under clause 7.

5.4. Desi Essence reserves the right not to honor any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error, under clause 7, and Desi Essence will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.

5.5 You acknowledge and agree that:

(a) all pictures and images of Goods displayed on the Website are for illustrative purposes only, and the sizes and dimensions of Goods may differ in real life, and any accessory featured with the Goods is for illustrative purposes only, and may be sold separately;

(b) you have read any written description of the Goods on the Website before submitting your Order;

(c) the color of Goods as shown on the Website may vary slightly in real life; and

(d) where we provide dimensions and measurements in the descriptions of a Good, it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good);

  1. Price and payment

6.1 The Price in respect of a Good is specified on the Website.

6.2 Unless otherwise stated, all Prices quoted are in Australian Dollars and where applicable, inclusive of goods and services tax (GST). GST does not apply to the purchase of Gift Cards. Any fees and charges (e.g. Delivery Fees) imposed by these Terms also include GST where applicable.

6.3 Desi Essence reserves the right to change or alter Prices of Goods on the Website without notice to you. If you have already submitted an Order at a particular Price, there will be no change or alteration to that Price (provided your Order is not affected by a pricing error, in which case the procedure in clause 5.4 will apply).

6.4 For each Order, we will charge you and you agree to pay:

(a) the Price (which is the Price at the time the Order is submitted); and

(b) the Delivery Fee.

6.5 You can pay for your Goods by any of the methods specified on the Order form on the Website, including credit card (VISA, MasterCard or AMEX). When paying by credit card, you authorize Desi Essence to place a hold up to the value of your Order on your card. The name on the credit card or Desi Essence Card used for the payment must match the name on the Order.

6.6 Gift Cards cannot be used as a form of tender for purchases made on the Website.

6.7 Lay by is not available for purchases made on the Website.

6.8 Any payment for an Order must be cleared by Desi Essence before Goods are dispatched. If your payment cannot be processed, your Order will be rejected under clause 4 and you will be notified of this on the Website. If a credit card payment cannot be processed you should contact your card issuer first to try to resolve the problem, or use an alternative payment method in order to continue with your Order.

6.9 In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

6.10 You will receive an Order confirmation by email once payment has been processed.

6.11 Where an Order is split under clause 8.12, you may see two separate transactions on your payment statement. You may also be charged additional Delivery Fees under clause 8.12.

6.12 Use of the Website by Desi Essence Team Members is governed by the Desi Essence Discount Policy. Team Members should refer to this policy for conditions of use. Failure to comply with, or abuse of, the Desi Essence Discount Policy may result in the loss of discount entitlement and/or possible disciplinary action including termination of employment. Discounts may change without notice. Only persons who have signed the Desi Essence Discount Policy or have signed as an Authorized Secondary User on the card itself may use the Website to arrange a Team Member discount.

  1. Refunds

7.1 If Desi Essence processes a refund under these Terms, it will use reasonable endeavors to process the refund within 5 Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalize the refund. Desi Essence is not liable for any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.

7.2  It is a condition of Visa, MasterCard, AMEX and other card schemes that refunds be processed on the same card as the original payment was made in order to minimize the possibility of fraudulent activity on cards. Desi Essence is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you used for your Order.

  1. Delivery

8.1 Desi Essence uses Delivery Agents to deliver your Goods. You agree that your details, including your Delivery Address, will be supplied to the Delivery Agent for the purpose of delivering your Goods.

8.2 We are able to deliver to PO Box addresses.

Delivery Areas

8.3 Subject to clauses 8.4 and 8.5, delivery is available within Australia in our pre-defined delivery areas for all Goods.

8.4 For Big and Bulky Goods, delivery may be limited to metropolitan regions within Brisbane, Melbourne, Perth and Sydney, unless otherwise agreed between Desi Essence and you and confirmed in writing.

8.5 If an Order is submitted, but the Delivery Address is not within metropolitan regions, we will contact you to provide you with delivery availability and a quote for delivery. Where you reject the delivery quote, we will refund any money paid to us under clause 7.

Delivery Fees

8.6 The Delivery Fees for Desi Essence Orders are:

(a) . Delivery fees are calculated on the bases of the product dimensions and weight.

8.7 We will notify you of any change to the Delivery Fee for your Order, and if you do not wish to continue with your Order, you may cancel your Order, and we will refund any payment made under clause 7.

6(a) will be applied to Orders placed. During the period of the ‘Free Standard Delivery’ offer no fee will apply to the order. ‘Free Standard Delivery’ does not apply to Goods that have a Special Delivery Fee (as indicated on the Website), or for change of mind and replaced Goods under the Returns & Refunds Policy. Where no end date to the ‘Free Standard Delivery’ period is specified on the Website, we may change the offer at any time. However, all Orders processed during a Free Standard Delivery offer period will be processed in accordance with the offer.

Delivery Times

8.9 Subject to clause 8.10. Desi Essence aims to achieve the delivery time frames set out below.

(a) all Standard Fee and Special Delivery Fee Goods (excluding Big and Bulky Goods):

(i) Australia wide (including capital cities and suburbs, and most regional areas): 12-15 Business Days; and

(ii) Regional Western Australia, Queensland and Northern Territory: 15-19 Business Days;

(b) Rural Western Australia, Queensland and Northern Territory: 15-19 Business Days; and

We cannot guarantee that Orders that are split under clause 8.12 will be delivered on the same day.

8.10 Notwithstanding the delivery times in clause 8.9:

(a) Desi Essence cannot guarantee that delivery will occur in the delivery time frames; and

(b) Desi Essence is not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

8.11 During major sales events Orders may experience delivery delays. Desi Essence will provide notification on the Website of such delays.

General terms for delivery

8.12 Delivery of Goods will take place at the Delivery Address specified by you in the Order. If available on products in your cart, you may split your delivery and deliver selected parts of your order to different addresses. You may choose this option in the Order process. Separate Delivery Fees will be charged for each address to which Goods are delivered.

8.13 If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. Subject to clause 8.14, the representative must be over 16 years of age and capable of receiving delivery on your behalf.  You agree that we will be entitled to rely on your representative’s instructions as if they were your own.

8.14 On delivery, the Delivery Agent may require you or your representative to provide them with proof of identity, such as photo ID or proof of age (for delivery of Restricted Goods). Desi Essence may not make delivery of the Goods if the person receiving the Goods is unable or unwilling to provide satisfactory evidence of proof of identity or age.

8.15 To ensure delivery can take place, you agree to give us as much detail as possible about particular features of the Delivery Address in advance by sending email to after placing your Order. This includes, without limitation:

(a) restricted or limited access to the premises; or

8.16 If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card will be left for you to collect the Goods (except Big and Bulky Goods) from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

8.17 You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay additional Delivery Fees.

8.18 Where you do not collect your Goods (excluding Big and Bulky Goods) from the Australia Post office within 10 days of a failed delivery, you must contact us via this form for further information about claiming your Order. If Goods are required to be redelivered, you may be required to pay additional Delivery Fees.

8.19 Once delivered, you must inspect and test the Goods and ensure the Goods delivered match your Order.  You must let us know about any damaged, missing and incorrect Goods as soon as possible by email us at You can otherwise return Goods under clause 12. Any Goods replaced under the Returns & Refunds Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge. Any returns due to you changing your mind about your purchase will attract another Delivery Fee.

8.21 Insurance for delivery is not available.

  1. Supplier Direct Terms

9.1 Some Goods are supplied to you direct from our suppliers. These Goods are identified as such on the Website and different terms will apply to the delivery of those Goods as set out in this clause and/or on the Website (Supplier Direct Terms). You should read these additional terms and any further information supplied to you on the product page for the Goods on the Website carefully before you purchase these Goods. For the avoidance of doubt, these Terms and Conditions will continue to apply to your purchase. To the extent of any inconsistency between these Terms and Supplier Direct Terms, the Supplier Direct Terms will prevail.

9.2 Supplier Direct Goods are delivered separately to any other Goods in an Order, and may incur an additional Delivery Fee as specified on the Website.

  1. Risk and title

11.1 Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.

  1. Order cancellations and Returns

12.1 Unless provided for under these Terms, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address.  You should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return Goods under the Returns & Refunds Policy.

Delivery Fees and any gift wrapping charges will not be refunded if you return Goods for change of mind or incorrect size.

12.2 Goods can only be returned under these Terms (in particular, this clause 12) and under the Returns Policy. The Returns Policy forms a part of these Terms.

  1. Promotions and Discounts

14.3 You may receive online offers and promotions, whether mailed to your home, emailed to you, which include a promotional or coupon code (Code) for use when shopping on Desi Essence. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of placing an Order. We cannot apply the Code after you have submitted your Order.  Separate terms may apply to the use of the Code. Please read these carefully to make sure they apply to your purchase from Desi Essence. Any Code is non-transferable and may not be used in conjunction with other offers.

14.5 All references to times in promotions are based on the local time in Melbourne, Australia unless stated otherwise.

  1. Privacy

16.1 Personal Information, such as your contact details, that you provide to us during the Order process will be kept and used by us for the purpose of processing your Order under Desi Essence’s Privacy Policy.  See Desi Essence’s Privacy Policy for further information on how to access or update any records of Personal Information.

  1. Website Terms

17.1 See Desi Essence’s Website Terms & Conditions for further information on trademarks, copyright and other applicable terms.

  1. Warranties you make to Desi Essence

18.1 You represent and warrant to Desi Essence that Desi Essence will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

18.2 Subject to any rights you have under any consumer protection law, Desi Essence excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms. You are entitled to certain rights under consumer protection law that cannot be excluded.

18.3 Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

  1. Termination

19.1 Desi Essence reserves the right to, at its discretion, terminate the agreement for the supply of Goods to you and your use of the Website:

(a) for convenience, at any time, upon provision of notice to you;

(b) immediately if Desi Essence reasonably believes that you have breached these Terms and:

(i)  that breach is not capable of remedy; or

(ii) if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).

  1. General

20.1 Desi Essence reserves the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time of Order are those that govern your relationship with Desi Essence with respect to that Order.

20.2 Desi Essence may give notice to you by electronic mail. You may give notice to Desi Essence by electronic mail to our Customer Service Centre via

20.3 Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.

20.4 A failure or delay by Desi Essence to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by Desi Essence does not preclude its future exercise or the exercise of any power or right.

20.5 A reference to a clause is a reference to a clause of these Terms.

20.6 The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Albert Park, Victoria.